IT Project Survival: Crisis Management Tips: British Airways
Crises are inevitable in IT projects. Whether it’s a system outage, a missed deadline, or a vendor failure, how leaders respond can make or break the project. Take the 2017 British Airways (BA) IT outage, for example. A power surge caused a catastrophic system failure, grounding over 700 flights and leaving 75,000 passengers stranded. The chaos that followed wasn’t just technical—it was a leadership crisis.
Let’s explore key strategies to lead IT projects through turbulent times, drawing lessons from BA’s experience and offering actionable insights for IT project managers.
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